Client feedback and complaints

We are committed to delivering high quality services for our clients, including children and young people. We value feedback, including complaints - we believe they can help us improve.

You can use this online form below to let us know what we did well or what we could do better.  Please tell us in the form if you need some support to make a complaint.

Alternatively, you can provide feedback, lodge a complaint or check on the progress of an existing complaint by emailing feedback@racr.org.au 
Or call us on 1300 364 277 and ask to speak with one of our managers.

If you are making a complaint, we will take this seriously and we will contact you within 5 working days. We will not treat you differently because you have made a complaint.  Your information will be kept confidential and only shared with those who need to know to investigate your complaint.  We respect your privacy and will use and store your information as outlined in our privacy policy.

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